Conscious Business Development | Extraordinary Business

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Following the Crowd or Innovating Approaches?

Doing the same thing you have always done and continuing to get results that don’t meet your expectations is a waste of your valuable resources – time, energy, opportunity (to be doing something else) and probably business cards.  Many business owners tend to race around doing the same things that everyone else is doing because they feel that this is the only way to achieve the goals that they have.

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Seven Steps to Getting it Done and Again | Extraordinary Business

imageBusiness management is the act of making sure that things get done – repeatedly and profitably.  Many times, business leaders find themselves in a position where they have developed a team that seems to click well in a certain area of operations, only to have someone leave.  Upon hiring someone new, that person will typically receive some sort of on-the-job training and is, trained by the other members of the team.  Unfortunately, like the game “whispering down the lane” as the information is translated from one person to the next, some of it is lost, misinterpreted or just plain wrong.

Ultimately, this costs the company time, money and productivity.  The solution is as simple as writing down how things are done.

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7 Laws of Customer Retention | Extraordinary Business

imageRecently, my wife and I took our children out to pick up some items from the store, then out to eat.  I’d mentioned to my wife that I didn’t have a lot of time since I needed to put some time into a project I am working on.  She agreed that we would not make an all night adventure of it.

One of the things we had to pick up was a coat for my son.  We went to a couple of different stores, didn’t find one and decided that we would continue looking on another day, being aware of the time and my tight schedule.  Then we had dinner at the restaurant as planned and headed for home – already running a little later than planned.

En route to the house, we passed a Wal-Mart, to which my wife said, “Oh, wow.  That’s just a Super Center.  They probably don’t have any more coats.”  It is January and retailers are blowing out old inventory and so I agreed.  However, after driving past the store, I sense that all is not right in the world, so I ask if she had wanted to go to Wal-Mart, to which she sullenly responded, “No!”  Of course, “No” actually meant “yes.”

Exasperated, I asked her, “Do you expect me to read your mind?”  She turned to me, looked me in the eye and said, “Yes.  Yes I do.”

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2012 – Seven Steps to Extraordinary | Extraordinary Business

imageThe year-end/start of the new year often marks a mile-marker for people in all walks of life.  New tax year.  New goals.  New expectations.  New resolutions.  I believe that many of us create expectations for ourselves that we have every intention of pursuing, but neglect to think in terms of how to actually accomplish them.  One of those has to do with personal or professional improvement.  While it might be great to increase revenue or increase productivity, the “how” is often the debilitating factor.  I am not suggesting that the goals are logically impossible or impractical, but rather, without evaluating the “whole picture” the goals are idealistic and success unlikely.

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Elevate Your Game | Extraordinary Business

Elevate Your Game Have you ever been to a store or worked with a business owner or a business that seemed to have a “think-small” or “scarcity” mentality.  What I mean by that is that there are certain business owners who spend so much energy simply trying to survive that they never get anywhere.  It is as though they have a boat with a hole in the bottom and instead of investing in repairing the hole, they focus all of their energies on bailing water out of the boat.  What they often miss out on is the fact that even if they don’t immediately have the resources to repair the hole, completely, if they are the only one bailing, there is no one sailing the ship.

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Seriously! Jump!! | Extraordinary Business

image One of the parenting techniques my mom and dad used after my “everyone else is doing it” line of reasoning was, “if all your friends were jumping off a bridge, would you?”  I, of course, having been reduced to a cliché, would have to say, “no.”  Great.  Another one bites the dust.  However, that cliché probably saved my butt more times than hot.  (Note: I have only used that line a couple of times with my own children.  On each of them.)

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Bad Mojo | Extraordinary Business

I have had a hosting provider for a number of years (Aplus.net, now a Deluxe Company) who had been highly recommended as one of the best website hosting providers according to C|Net.com.  While the service initially was fine, over time the company was purchased and repurchased, servers were upgraded and I, of course, upgraded my website several times.  After several years, I began to notice changes – the website wasn’t as stable as it once had been, emails were not being handled correctly and technical support was slower and less capable.  Remarkably, their 99% uptime guarantee is gone from their website as well.  I began to have one of those “bad mojo” feelings about this relationship.  Incidentally, if you are reading this post on the home page of the company website, instead of the site, it has everything to do with the site not being properly set up.

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